Welcome to Pehnawa Shop. By using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Our Store

Pehnawa Shop is an online store offering women's innerwear and related products, including bras, panties, bra and panty sets, and other items.

We reserve the right to update, change, or discontinue products and services at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and prices displayed on our website are accurate.

However, colors may appear slightly different depending on your device or screen settings. Product availability may also change without notice.

3. Orders

When you place an order with Pehnawa Shop, you agree to provide accurate and complete information, including your name, phone number, and delivery address.

We reserve the right to refuse or cancel an order in cases such as:

• Incorrect or incomplete customer information
• Product unavailability
• Pricing or listing errors
• Suspected fraudulent or unauthorized orders
• Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been made, any applicable refund will be handled according to our refund process.

4. Prices & Payments

All product prices displayed on our website are subject to change without prior notice.

Payment options available at checkout may include cash on delivery or other payment methods offered by Pehnawa Shop.

Customers are responsible for providing correct payment and order information.

5. Delivery

We aim to deliver orders within the estimated delivery timeframe provided at checkout or during order confirmation.

Delivery times may vary depending on location, courier availability, weather, public holidays, or other circumstances beyond our control.

Please make sure your delivery address and contact number are correct when placing your order.

6. Returns & Exchanges

Pehnawa Shop offers a 7-day return and exchange period for eligible products.

Products must be unused, unworn, and in their original condition and packaging. Due to hygiene reasons, worn or washed intimate products cannot be returned or exchanged.

For complete details, please refer to our Return & Exchange Policy.

7. Customer Responsibilities

Customers agree not to misuse our website, provide false information, place fraudulent orders, or interfere with the normal operation of our store.

8. Intellectual Property

All content on the Pehnawa Shop website, including logos, images, product descriptions, text, graphics, and branding, belongs to Pehnawa Shop or its respective content owners.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without permission.

9. Website Availability

We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

We may temporarily suspend or modify the website for maintenance, updates, or other reasons.

10. Limitation of Liability

Pehnawa Shop will not be responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, natural events, technical problems, or other unforeseen circumstances.

11. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that you have read and understood our privacy practices.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated Last Updated date.

Your continued use of our website after changes are posted means you accept the updated terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact Pehnawa Shop through the contact details provided on our website.

Thank you for shopping with Pehnawa Shop.