At Pehnawa Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or purchase from our online store.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

• Your name
• Phone number
• Email address
• Delivery address
• Order and product details
• Payment-related information where required to process your order

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Contact you about your order
• Confirm delivery details
• Provide customer support
• Improve our products and services
• Send promotional messages, where permitted and where you have agreed to receive them
• Prevent fraud or misuse of our website

3. Payment Information

If you make a payment through a third-party payment service, your payment information may be processed directly by that payment provider. Pehnawa Shop does not need to store your complete card or payment details unless specifically required for a legitimate business purpose.

4. Order Privacy & Discreet Packaging

We understand that customers purchasing personal items such as bras and panties value privacy. We aim to handle your orders confidentially and use discreet packaging whenever possible.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as courier and delivery companies, when required to deliver your order or provide our services.

We may also disclose information where required by applicable law or to protect our legal rights.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and improve our services.

You can adjust your browser settings to manage or disable cookies, although some website features may not work properly as a result.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable law, you may have the right to request information about the personal data we hold about you and ask us to correct or delete information where appropriate.

If you have questions or concerns about your personal information, please contact us.

9. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers. These companies may process information according to their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable requirements. Any updates will be posted on this page with a revised Last Updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Pehnawa Shop through the contact details provided on our website.

Pehnawa Shop — Your privacy, comfort, and trust matter to us.