Return & Exchange Policy

At Pehnawa Shop, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, you may request a return or exchange within 7 days of receiving your order.

1. 7-Day Return & Exchange

You can contact us within 7 days of delivery to request a return or exchange.

To be eligible, the product must:

  • Be unused and unworn
  • Be in its original condition
  • Have the original packaging and tags, where applicable
  • Not show any signs of washing, damage, or alteration

2. Hygiene Products

For hygiene and health reasons, worn, washed, or used bras, panties, and intimate products cannot be returned or exchanged.

Please check the size and product details carefully before using the item.

3. Incorrect or Damaged Items

If you receive a wrong, damaged, or defective product, please contact us within 7 days of delivery. We may ask you to provide photos or videos of the product so we can review the issue.

If the issue is confirmed, we will arrange an appropriate replacement or other solution.

4. Change of Mind or Size

If you have selected the wrong size or simply changed your mind, an exchange may be possible if the product is unused, unworn, and in its original condition, subject to availability.

Any applicable return or delivery charges may be the customer's responsibility.

5. How to Request a Return or Exchange

To request a return or exchange:

  1. Contact Pehnawa Shop within 7 days of receiving your order.
  2. Provide your order details and explain the reason for the request.
  3. Send photos or other information if requested.
  4. Wait for our confirmation before sending the product back.

Products returned without prior approval may not be accepted.

6. Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method and applicable circumstances. Delivery charges may be non-refundable unless the return is due to an error or defective product from our side.

7. Contact Us

For return or exchange requests, please contact Pehnawa Shop using the contact details provided on our website.

Pehnawa Shop — We’re committed to making your shopping experience simple, comfortable, and reliable.